Grievance Redressal.

A formal channel — with a named officer and statutory timelines — to raise a complaint that our regular support team could not resolve.

01The framework

In compliance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and Section 8(10) of the Digital Personal Data Protection Act, 2023, Hey Gaargi has designated a Grievance Officer to receive and resolve user complaints in respect of the Service.

Hey Gaargi is owned by Kamarajugadda Sai Raghava, who also serves as the Grievance Officer for the purposes of this policy.

02Grievance Officer

03What you can complain about

• Content on the Service that you believe violates Indian law or our Terms of Service;
• Content that infringes your intellectual property (copyright, trademark, etc.);
• Content that violates your bodily privacy, including non-consensual intimate imagery;
• Impersonation of you or someone you know;
• Misuse of your personal data, in violation of the DPDP Act 2023 or our Privacy Policy;
• Suspension or termination of your account that you believe was unjustified;
• Failure of our regular support channels to resolve a billing, refund, or service issue.

04How to file a complaint

Email grievance@heygaargi.com from the email address registered with your account, and include:

1. Your full name and a contact phone number (we will not use it for any other purpose);
2. A clear description of the issue;
3. The URL, screenshot, message ID, or order ID relevant to the issue;
4. Where applicable, a statement of the harm you have suffered and the resolution you seek;
5. A statement, to the best of your knowledge, that the information is accurate.

For complaints about intellectual property infringement, please also include proof of ownership and a statement under penalty of perjury that you are authorised to act on behalf of the rights-holder.

05Timelines we commit to

06If you are still not satisfied

If our Grievance Officer's resolution does not satisfy you, you may further escalate:

• For content-related grievances — to the Grievance Appellate Committee constituted under Rule 3A of the IT Rules 2021, at gac.gov.in, within 30 days of our decision.
• For privacy-related grievances — to the Data Protection Board of India, under Section 28 of the DPDP Act 2023, after exhausting our internal redressal.
• For consumer/refund issues — to the National Consumer Helpline at consumerhelpline.gov.in or to a consumer commission under the Consumer Protection Act, 2019.
• For cyber-crime — to the National Cyber Crime Reporting Portal at cybercrime.gov.in or to your local cyber-crime cell.

07What we will not do

• We will not retaliate against you for filing a complaint in good faith.
• We will not disclose your identity to any third party (including the subject of your complaint) without your consent or a valid legal order.
• We will not charge you any fee for using this grievance channel.